OPPO Bangladesh wins the consumer protection award
A global smartphone leader, OPPO has been honoured with the prestigious 'Consumer Protection Award' by Deepto TV, one of Bangladesh's leading television channels.
This award recognises OPPO's exceptional commitment to consumer satisfaction and its continuous efforts to protect customer rights.
The award was presented to OPPO Bangladesh officials during the Deepto Award 2024 ceremony at Deepto TV's headquarters in Tanjong, Dhaka.
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Since its establishment in 2014, OPPO has prioritised customer satisfaction, especially through its exceptional after-sales service. The company is deeply committed to understanding and exceeding consumer expectations. OPPO has introduced the "Service Centre 3.0" concept, ensuring complete repair process transparency. Customers can watch the repair of their devices in real time at these modern service centres, and they also have the option to request video recordings of the repairs for added peace of mind.
OPPO's after-sales service has achieved a remarkable Net Promoter Score (NPS) of over 99%, reflecting the high customer satisfaction level with its services. Regular feedback from users who visit OPPO service centres is collected to improve service quality and continuously implement customer suggestions. Furthermore, OPPO ensures a swift turnaround time, completing all after-sales services within one hour. The company maintains a performance rate of over 98% in meeting this benchmark, ensuring customers receive quick and efficient service.
OPPO also emphasises customer convenience. Customers can book a suitable appointment for device repairs through the reservation service to reduce waiting times. Additionally, OPPO offers a self-service website, providing users access to essential information such as pricing, product and service verification, and an extensive FAQ section.
By continually enhancing its after-sales services, OPPO demonstrates its dedication to meeting customer expectations and upholding consumer rights.
Damon Yang, Managing Director of OPPO Bangladesh's Authorized Exclusive Distributor, expressed his gratitude, saying, "We are truly honoured to receive this prestigious recognition from Deepto TV. This award reflects our unwavering commitment to consumer protection, ensuring our customers receive the highest service, care, and support standards. Through continuous innovation and a strong focus on transparency, we remain dedicated to enhancing the user experience and upholding consumer rights in our business."
