Bikroy.com holds webinar on customer service

Considering the current situation of buyers and sellers amid the lockdown, Bikroy.com, the Largest marketplace in Bangladesh, has been providing added services to its customers.

A webinar titled 'The importance of online business during Covid-19 situation and Bikroy.com's services for users', revealed this information recently, reads a press release on Wednesday.

The webinar highlighted the impact of the pandemic and the lockdown on various industries and discussed the additional services that are being offered by the platform to its consumers.  Bikroy officials also answered the queries of customers on what needs to be done during this crisis.

To ensure business sustenance amid the lockdown, Bikroy.com has been offering more and more vouchers and promotional tools for its members, dedicated customer support, EMI etc. 

Members are also being given special counselling on reaching interested buyers efficiently and ensuring the timely sale of products.

Eshita Sharmin, managing director of Bikroy.com; Md Afzal Hussain Sarkar, vehicles lead of Bikroy; Emdadul Hoque Mobin, property lead of Bikroy; Md Amzad Hossan, deputy manager, marketplace of Bikroy; Sanjoy Biswas, corporate sales lead of Bikroy; Sadiq Bin Halim, BikroyJOBS Lead; and Shah Md Jakaria, e-commerce lead of Bikroy were present as the panelists during the webinar.

Md Redwanullah Reza, senior executive, marketing of Bikroy was the moderator of this webinar.

Managing Director of Bikroy.com Eshita Sharmin said, "Over the past eight years, our website has worked as a bridge between thousands of buyers and sellers. Our site has over 3.5 million monthly users, so sellers can find interested buyers for their products within a very short time span."

"So, I would like to urge small and medium business owners to use online as a major tool to expand their business this Ramadan and Eid season without having to reduce any activity during this Covid period. I am hopeful that Bikroy.com will provide you with a variety of tips to help you improve your business," she added.

Deputy Manager of marketplace of Bikroy Amzad said, "In our country, there is a tendency to increase the prices of all commodities during the major occasions, but there is no chance of it happening online. The price difference is not too much here as we suggest the sellers keep a competitive price so that they can sell fast. It can be seen that in offline shops many shops do not have many customers but on our site interested buyers from all over Bangladesh can see the online shop of the seller."

Vehicles Lead of Bikroy Afzal said, "There are more than 3 lakh, interested buyers, for the vehicles sector on our site every month. Motorbike sellers such as private sellers or members on our site get 40+ interested buyers for each ad. Moreover, over 300 car sellers are associated with us. Even if offline shops are closed, sellers are able to stay connected with buyers 24/7 through their online shops on our site."

Property Lead of Bikroy Mobin said, "At the beginning of last year, sellers have sold at a relatively low-profit margin due to reduced cash flow. Gradually the situation improved and prices did not fall that much. From July to December last year, approx. 3,500 apartments were sold, which is more than what was sold throughout 2019. There is no possibility of lowering property prices this year during the pandemic."

BikroyJOBS Lead Sadiq said, "Home delivery is an important part of the e-commerce business at this moment. I would say that our site is the number one job portal for entry-level and skilled jobs. Delivery Rider jobs are one."

Corporate Sales Lead of Bikroy Sanjay said, "Most of our website visitors come to see the ads. Our website visitors make around 1 crore times repeated visits each month. We generate about 25 crore impressions every month. Customer who is looking for a specific category of product at the right time can easily be targeted. The difference between Bikroy and other media is that we have three types of campaigns - Brand Awareness, Direct Targeting, and Action Sell."