Samsung gives customers scope of returning purchased television

Samsung Electronics has initiated an innovative campaign named 'Samsung Promise' aligned with its pledge to bring new dimensions to peoples' lives to enhance customers' convenience.

This campaign will enable customers to be eligible for a return in monetary value if they opt to return their purchased Samsung TV, said a media statement on Monday.   

Under the campaign, customers purchasing any R series UHD and QLED TV models will be eligible for 60% "promised money" if they wish to return the TV in the next 6 months of initial purchase.

The customer will be given a printed "certificate of promise" at the point of sale which can be redeemed at a later time.

While returning the TV, the customer must ensure the condition with no exterior/ interior damage, with original remote control, packaging and certificate of promise along with the original purchase invoice, the press statement said.

This 'promised money' is only applicable to purchase Samsung consumer electronics products such as TV, refrigerator, air conditioner, washing machine, microwave oven, vacuum cleaner etc.

Shahriar Bin Lutfor, head of business, consumer electronics, Samsung Bangladesh, said, "We believe that our customers have the right to choose and hence we have enabled this freedom of choice for them."

"While Samsung consumer electronics products have high resale value, we want to ensure the best possible return value and purchase option for valued customers," he said.

Samsung Electronics is the Global No 1 brand for TV & Refrigerator, inspiring the world and shaping the future with transformative ideas and technologies.

The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, medical equipment, network systems, and semiconductor and LED solutions.