Grameenphone and Ericsson partner to drive AI and automation in Bangladesh

Bangladesh's largest mobile telecommunications operator, Grameenphone has entered into a Memorandum of Understanding (MoU) with Ericsson to collaborate and drive innovation in AI and Automation in Bangladesh. The MoU establishes a collaboration framework between Grameenphone and Ericsson, focusing on innovation, growth, and deployment of cutting-edge AI and Automation solutions through technology trials, workshops, and pilot projects.

External collaborations with industry partners, regulators, and government bodies will also foster sustainable innovation and growth in the telecom sector across Bangladesh. The network will evolve to deliver an even better customer experience and maintain Grameenphone's position as the leading telecommunications service provider in Bangladesh, leveraging Ericsson's expertise and award-winning, industry-leading technology.

The MoU was recently signed during Innovate Asia 2024 and will enhance and advance the partnership between Grameenphone and Ericsson, which began in 1998. The MoU is aligned with the broader digital transformation goals within Bangladesh's telecommunications landscape. As the country embraces a digital-first approach, robust and efficient telecommunications infrastructure becomes increasingly critical.

Niranjan Srinivasan, Grameenphone's Chief Information Officer, says, "Partnering with Ericsson is a key step towards Grameenphone's telco tech vision. The technology we intend to collaborate on will transform and deliver a superior experience for our customers built on our common AI-first approach and ambition."

David Hägerbro, Head of Ericsson Malaysia, Sri Lanka, and Bangladesh, says, "We are thrilled to build upon our collaboration with Grameenphone in this innovative initiative. Our award-winning AI and Automation solutions will allow Grameenphone to respond even better to its customers' evolving needs and meet the increasingly complex demands on the network."